Chris Macleod

Customer Director, Transport for London


Chris is responsible for a diverse portfolio of work, ranging from promoting Buses and Tubes to improving the customer experience of all services.

In 2012 he oversaw the Marketing of transport in London to help deliver a successful Olympic and Paralympic Games.

He has helped TfL become a more customer focused organisation, developing its ‘Every Journey matters’ promise.

During his time it has won every major Marketing award including Campaign’s Advertiser of the Year and Marketing Society and IPA Effectiveness awards.

An ‘Ad man’ by training, Chris has a degree from Newcastle Business School, a Master’s degree from the LSE and is a regular on the Bakerloo Underground line.

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